Frequently Asked Questions

Crestmont Capital Pvt. Ltd. is an RBI-registered Non-Banking Financial Company (NBFC) headquartered in Guwahati, Assam. We offer instant, collateral-free personal loans to salaried and self-employed individuals across India through our digital lending platform, askrupee.com. Our mission is to make credit accessible, transparent, and fast — without the paperwork, branch visits, or hidden charges that characterise traditional lending.

Yes. Crestmont Capital Pvt. Ltd. is a registered Non-Banking Financial Company (NBFC) under the Reserve Bank of India Act, 1934. We hold a valid Certificate of Registration from the RBI and are subject to its regulatory oversight, including the RBI Fair Practices Code, NBFC Directions 2022, and the Digital Lending Guidelines 2022. All our lending activities on askrupee.com are conducted within this regulatory framework.

Our registered office is at 101, Bajoria Market, S.R.C.B. Road, Fancy Bazar, Kamrup, Guwahati, Assam — 781001. Our corporate operations office is at Khykha Khyrr 18/1, Castle Street, Ashok Nagar, Bengaluru, Karnataka — 560025.

askrupee.com is the digital lending platform operated by Crestmont Capital Pvt. Ltd. It is the consumer-facing interface through which borrowers apply for loans, complete KYC, sign agreements, and manage repayments. Crestmont Capital is the Regulated Entity (NBFC) that disburses all loans; askrupee.com is the technology front-end. All funds flow directly between Crestmont Capital and the borrower — no intermediary touches your money.

Our operations are guided by four principles: Transparency — we disclose every fee, charge, and rate in the Key Fact Statement before you accept a loan; Fairness — our pricing is risk-based and non-exploitative; Speed — we aim to disburse loans within 2–4 hours of approval; and Accountability — we maintain a structured grievance redressal mechanism and hold ourselves to RBI's Fair Practices Code in every customer interaction.

You can reach us through multiple channels: In-App — use 'Help & Support' in the askrupee.com app (fastest); Email — service@crestmontcapital.in for general queries; Phone — 08031290850, Monday to Saturday 9:30 AM – 6:30 PM IST; Written — 101, Bajoria Market, S.R.C.B. Road, Fancy Bazar, Guwahati, Assam — 781001. For escalated complaints, email our Grievance Officer at grievance@crestmontcapital.in.

We currently offer three core products through askrupee.com: Personal Loans for Salaried Individuals (₹10,000 – ₹2,50,000, tenure 3–36 months, rate 18–36% p.a.); Personal Loans for Self-Employed Individuals (₹10,000 – ₹2,00,000, tenure 3–24 months, rate 24–42% p.a.); and Salary Advance / Short-Term Loans (₹5,000 – ₹1,00,000, tenure 1–3 months, flat rate). All loans are unsecured and collateral-free.

The maximum loan amount on askrupee.com is ₹2,50,000 for salaried individuals with a strong credit profile. Your specific eligibility depends on your income, existing EMI obligations, credit score, and repayment capacity. First-time borrowers or those with thinner credit files may receive lower initial limits that can be increased with a positive repayment track record.

Eligibility requirements: Indian citizen or resident, aged 21–58 years; salaried with a minimum net monthly income of ₹15,000, or self-employed with verifiable business income; active bank account with NACH/e-NACH capability; valid PAN card and Aadhaar; minimum CIBIL score of 650 (indicative — actual underwriting uses a multi-bureau, multi-factor assessment). Meeting the basic criteria does not guarantee approval; final eligibility is determined by our credit model.

Crestmont Capital uses risk-based pricing. Your interest rate is determined by several factors: your CIBIL and multi-bureau credit score; your income level and stability; your existing debt obligations (Debt-to-Income ratio); your employment type and tenure; the loan amount and tenure requested; and your repayment history with us on previous loans. A stronger credit profile results in a lower interest rate. Your exact rate is confirmed in the Key Fact Statement before you accept the loan.

The APR represents the all-in annual cost of your loan — including interest and all mandatory fees (processing fee, platform fee). The indicative APR range across all askrupee.com products is 24% to 60% per annum, depending on the product, tenure, and your individual risk profile. Your specific APR is always disclosed in the Key Fact Statement before you accept the loan, in compliance with RBI's Digital Lending Guidelines 2022.

There are no hidden charges. The processing fee ranges from 1% to 4% of the loan amount (plus applicable GST) and is deducted at disbursement — you will never be asked to pay any fee upfront before receiving your loan. All charges — including the processing fee, platform fee, and penal charges for overdue payments — are disclosed in full in the Key Fact Statement before you accept the loan. No charge can be levied that was not disclosed in the KFS.

Funds are typically credited to your bank account within 2–4 hours of final loan approval and agreement execution, subject to banking hours and IMPS availability. In most cases, the entire journey — from application to disbursement — is completed within the same working day. The timeline may extend slightly for applications requiring additional document verification.

Crestmont Capital's policy allows for one active personal loan at a time per borrower. You may apply for a new or top-up loan after you have demonstrated a positive repayment track record and your credit assessment supports additional borrowing. Maintaining two concurrent loans from the same NBFC increases your Debt-to-Income ratio, which may affect your credit profile.

The application process is entirely digital: (1) Download the askrupee.com app or visit the website; (2) Register with your mobile number (OTP verification); (3) Complete your profile — personal, employment, and income details; (4) Complete KYC — Aadhaar-based eKYC and PAN verification; (5) Consent to a credit bureau pull; (6) Receive a loan offer with your personalised rate; (7) Review the Key Fact Statement carefully; (8) Accept the loan agreement digitally; (9) Receive funds in 2–4 hours. There is no branch visit, no physical paperwork, and no upfront fee.

The core KYC documents are: PAN card (mandatory for all applicants); Aadhaar card (for eKYC — your Aadhaar-linked mobile number must be active); active bank account statement (last 3 months, for income and repayment capacity assessment); salary slips (last 3 months, for salaried applicants). Self-employed applicants may be asked for business proof and income documents. All verification is done digitally — you do not need to physically submit any document.

Loan applications can be declined for several reasons: credit score below our minimum threshold; high Debt-to-Income ratio (existing EMIs consuming too large a share of your income); adverse credit history (defaults, NPA accounts, settled loans); income below our minimum requirement; KYC verification failure; or fraud/identity risk signals. Under RBI's Fair Practices Code, we are required to communicate the reason for rejection to you. You will receive a written communication with the primary reason. You may reapply after addressing the underlying issue.

Yes, partially. When you submit a loan application, we pull your credit bureau report — this is a 'hard enquiry' that is recorded on your CIBIL report and reduces your score by approximately 5–10 points. Hard enquiries remain on your report for 2 years. Checking your own score (on CIBIL, Experian, or a credit monitoring app) is a 'soft enquiry' and does not affect your score. We recommend not applying to multiple lenders simultaneously, as each application generates a separate hard enquiry.

In compliance with RBI's Digital Lending Guidelines 2022, Crestmont Capital provides a 3-day cooling-off period after loan disbursement for all loans with a tenure of 7 days or more. During this window, you can cancel the loan by repaying the principal plus interest accrued for the days outstanding. There is no additional cancellation charge. To exercise this right, email service@crestmontcapital.in within 3 days of disbursement, quoting your loan account number. The processing fee is non-refundable as it covers services already rendered.

Yes. All data transmitted between you and askrupee.com is encrypted using TLS 1.3. All data stored at rest is encrypted using AES-256. We only collect data that is necessary for credit assessment and KYC purposes — we do not access your phonebook, photos, or social media. We never share your data with third parties except as required for loan processing (credit bureaus, KYC verification partners) under signed Data Processing Agreements. Your rights under the DPDP Act 2023 apply in full.

Yes. Before you accept the loan agreement electronically, you can decline the offer at any time with no penalty — your credit report will not be impacted beyond the initial enquiry. After acceptance but before disbursement, contact service@crestmontcapital.in immediately within the same working day. We will make best efforts to halt the disbursement, though we cannot guarantee cancellation once the transfer instruction has been sent to the bank.

Personal loans on askrupee.com use the reducing balance (diminishing balance) method for EMI calculation. The formula is: EMI = P × r × (1+r)^n / ((1+r)^n – 1), where P = principal, r = monthly interest rate (annual rate ÷ 12), and n = number of monthly instalments. In the early months, a larger proportion of your EMI goes toward interest; as the principal reduces, the interest component decreases each month. Your complete amortisation schedule — showing the principal and interest breakdown for every EMI — is available in the askrupee.com app under 'My Loans'.

A NACH (National Automated Clearing House) mandate is a standing instruction that authorises Crestmont Capital to automatically debit your EMI from your bank account on the due date each month, via the NPCI NACH system. It eliminates the need for manual payments and ensures you never accidentally miss an EMI. The mandate specifies your account number, maximum debit amount, frequency (monthly), and tenure (matching your loan tenure). You can view active mandates in your bank's net banking portal. Cancelling the mandate does not cancel your loan obligation.

If your bank account has insufficient funds on the EMI due date, the NACH presentation will fail ('bounce'). This triggers: (1) A NACH bounce charge of ₹400 per instance (plus GST) from Crestmont Capital; (2) A dishonour fee from your bank (typically ₹200–500); (3) A second NACH presentation attempt within the same cycle; (4) Penal charges on the overdue EMI amount (up to 3% per month, simple — not compounded); (5) Reporting to credit bureaus if the EMI remains unpaid past the reporting date. Contact us immediately if you anticipate a failed payment — we can often arrange alternatives.

In compliance with the RBI Circular on Penal Charges in Loan Accounts (August 2023): penal charges are capped at 3% per month on the overdue EMI amount only — not on the total outstanding loan principal; they are simple charges, not compounded; they are not added to the principal; and they are disclosed as a separate line item in your KFS. A loan account unpaid for 90+ days is classified as a Non-Performing Asset (NPA) and reported to all four credit bureaus, which has a severe and long-lasting impact on your credit score.

Yes, you can pre-close your loan at any time. Pre-closure charges depend on when you close: within the 3-day cooling-off period — Nil; within 3 months of disbursement — 4% of outstanding principal (plus GST); between 3–12 months — 2% of outstanding principal (plus GST); after 12 months from disbursement — Nil. The optimal time to pre-close, if you have the funds, is after completing 12 monthly EMIs. To initiate pre-closure, go to 'My Loans → Pre-closure Request' in the askrupee.com app or email service@crestmontcapital.in.

After your loan is fully repaid (either at end of tenure or by pre-closure), Crestmont Capital will issue a digital No-Objection Certificate (NOC) within 5 working days and update all four credit bureaus (CIBIL, Equifax, Experian, CRIF) within 30 days. The NOC is sent to your registered email and is available for download in the askrupee.com app. If the NOC is not issued within 5 working days of closure, raise a complaint at service@crestmontcapital.in — this is a regulatory obligation and will be treated as a priority.

Yes. You can make part-prepayments (lump-sum payments above the scheduled EMI) at any time through the askrupee.com app. When making a part-prepayment, specify your preference: Tenure Reduction (keep EMI the same, finish the loan sooner — saves more total interest) or EMI Reduction (keep tenure the same, reduce monthly payment — improves monthly cash flow). Part-prepayment charges, if applicable, are the same as pre-closure charges for the relevant time bracket. A revised amortisation schedule is available in your account within 3 working days.

A credit score is a three-digit number (300–900) that summarises your credit history and signals your creditworthiness to lenders. It is calculated by Credit Information Companies (CIBIL, Equifax, Experian, CRIF) based on your repayment history, credit utilisation, length of credit history, types of credit, and recent enquiries. A score above 750 qualifies you for the best rates and highest loan amounts. A score below 600 leads to rejection at most mainstream lenders. Your credit score is the single most important factor in determining whether you get a loan, how much, and at what interest rate.

The five key factors (approximate weights): Payment History (35%) — the most impactful factor; even one missed EMI can drop your score by 50–100 points. Credit Utilisation (30%) — how much of your credit card limit you are using; keep this below 30%. Length of Credit History (15%) — older accounts are better; do not close your oldest credit card. Credit Mix (10%) — having a healthy variety (home loan, credit card, personal loan) is better than only one type. New Enquiries (10%) — each loan application generates a hard enquiry; multiple applications in a short period hurt your score.

You are entitled to one free credit report per year from each of India's four RBI-licensed credit bureaus: CIBIL (cibil.com), Equifax (equifax.co.in), Experian (experian.in), and CRIF High Mark (crifhighmark.com). Additionally, several apps and websites (including bank mobile apps, Paytm, PhonePe, BankBazaar) offer free monthly score checks — these use soft enquiries and do not affect your score. Checking your own score is always a soft enquiry and never hurts your credit.

NH (No History) or NA (Not Applicable) means you have no credit history on record — you have never had a credit card, personal loan, home loan, or any other credit product. Bureaus cannot calculate a score without data. This is not the same as a bad score — it simply means you are a 'thin-file' borrower. Lenders respond differently: some decline thin-file applicants entirely, some offer smaller loans with higher interest rates. The solution is to start building credit history: a secured credit card (against a fixed deposit) or a small personal loan repaid on time are the fastest ways to establish a positive track record.

The fastest actions to improve your score: (1) Pay all EMIs and credit card bills on time — every month, without exception. This is 35% of your score. (2) Reduce credit card utilisation below 30% by paying down balances or requesting a limit increase without spending more. (3) Check your credit report for errors (wrong personal details, loans you did not take, accounts marked 'Settled' when you paid in full) and dispute them online at cibil.com — CIBIL must resolve disputes within 30 days. (4) Do not apply for new credit during your recovery period — each application is a hard enquiry. Consistent positive behaviour can improve your score by 40–80 points within 90 days.

Yes — if you repay on time. Crestmont Capital reports every loan (disbursement, monthly payment status, and closure) to all four credit bureaus. A personal loan repaid on time contributes positively to your payment history, adds to your credit mix, and establishes a track record. Borrowers who take a first personal loan and repay it without a default often see meaningful score improvements over 6–12 months. Conversely, late payments or defaults will harm your score. A loan is a tool — its impact depends entirely on how you manage it.

'Settled' means you negotiated a payment for less than the full outstanding amount with your lender — the lender agreed to close the account at a reduced amount. While it means the debt is resolved, 'Settled' is a strong negative marker that persists on your credit report for 7 years and signals financial distress to future lenders. 'Written Off' means the lender has given up on collecting the debt and has written it off as a loss — it is reported to bureaus as a default of the highest severity. Both statuses significantly reduce your loan eligibility. If you have a settled loan, document the settlement agreement and try to get the lender to update it to 'Closed' if the full amount was eventually paid.

Credit bureaus receive data from member institutions (banks, NBFCs, credit card companies) monthly. Most lenders report on a 30-day cycle — your credit report is typically updated within 30–45 days of any credit event (payment, new loan, closure). The exact update date depends on when your lender reports to the bureau. After loan closure at Crestmont Capital, we report to all four bureaus within 30 days. If your report does not reflect a closure after 45 days, raise a complaint with us and we will investigate.

Step 1: Download your credit report from the relevant bureau (CIBIL, Equifax, Experian, or CRIF) and identify the specific error. Step 2: Raise a dispute online at the bureau's website — CIBIL's dispute portal is at cibil.com/consumer-disputes. Step 3: Simultaneously, contact the lender that reported the incorrect information (for a Crestmont Capital loan, email service@crestmontcapital.in with your loan account number, the specific error, and supporting documents). Bureaus are required to investigate and resolve disputes within 30 days. If the lender confirms the error, they will instruct the bureau to update the record. Document every step of the dispute process.

Pre-closing a loan generally has a net positive effect on your credit profile in the medium term — it removes an active liability, improves your Debt-to-Income ratio, and the account is marked 'Closed' (positive). However, closing your only active loan account can cause a very minor short-term dip in your score because it reduces your 'credit mix' and the number of active accounts. This effect is small and temporary. If you have other active credit products (credit card, home loan), the impact is negligible. The financial saving from avoiding future interest almost always outweighs any marginal score impact.

We collect only data necessary for credit assessment and loan servicing: Identity data (name, date of birth, PAN, Aadhaar); Contact data (mobile, email, address); Financial data (income, bank statements, existing EMIs); Credit data (bureau reports from all four credit bureaus); Employment data (employer name, type, tenure); and Device/technical data (device ID, IP address — for fraud prevention only). We do not access your phonebook, photo gallery, social media profiles, or contacts. Full details are in our Privacy Policy at crestmontcapital.in/privacy-policy.

We share your data only in specific, limited circumstances: Credit Bureaus (TransUnion CIBIL, Equifax, Experian, CRIF) — mandatory for credit reporting; KYC Partners (Digitap) — for Aadhaar and PAN verification; Technology Service Providers — under signed Data Processing Agreements with strict data handling obligations; Legal or regulatory authorities — when required by law. We never sell your data to third parties, never share it for marketing purposes without your consent, and every third party must comply with our data protection standards under a DPA.

Under the DPDP Act 2023, you have the following rights as a Data Principal: Right of Access — request a summary of the personal data we hold about you; Right of Correction — request correction of inaccurate or incomplete data; Right of Erasure — request deletion of your data that is no longer necessary (subject to regulatory retention requirements, such as KYC records which must be retained for 5 years); Right to Nominate — nominate a person to exercise your data rights on your behalf. To exercise any of these rights, email service@crestmontcapital.in with the subject 'Data Rights Request'.

Retention periods vary by data type: KYC documents (PAN, Aadhaar, address proof) — 5 years after loan closure, as mandated by RBI/PMLA; Loan account records and financial data — 8 years after last transaction; Credit bureau reports — 2 years from date of pull; Communication records (emails, in-app messages) — 3 years. After the applicable retention period, data is securely deleted. You cannot request earlier deletion of data subject to statutory or regulatory retention requirements, but you may request deletion of non-regulatory data (e.g., marketing preferences, device data) at any time.

Yes. crestmontcapital.in uses essential cookies (required for the website to function — session management, security tokens), analytics cookies (aggregated, anonymised usage data to improve our website experience), and performance cookies (page load optimisation). We do not use advertising or third-party tracking cookies. You can manage cookie preferences through your browser settings. Refusing analytics cookies does not affect your ability to use the website or apply for a loan.