Crestmont Capital is committed to resolving every grievance with transparency, speed, and empathy. Here you will find every channel available to you and a clear escalation path — from our support team to the RBI Ombudsman.
Every complaint follows a structured escalation path. You move to the next level only if the previous one is unsatisfactory or unresolved within the defined timeline.
Raise your complaint through the askrupee.com app, by email, or in writing. Our team investigates and resolves every complaint at this level before escalation is needed.
Escalate to our designated Nodal Grievance Redressal Officer, quoting your complaint reference number. Your case will be reviewed independently and you will receive a final written decision.
If your complaint remains unresolved after 30 days — or you are dissatisfied with the Level 2 decision — you have the right to approach the RBI Integrated Ombudsman at no cost to you.
The quickest path — raise a complaint directly inside the askrupee.com app. Our team sees your full loan details instantly and assigns the complaint to the right department in minutes.
Send us a detailed description of your issue along with your loan account number and supporting documents. You will receive an acknowledgement with a reference number within one working day.
Send Email →Speak directly with a customer support representative. Our team is available during business hours to handle complaints, answer queries, and guide you through the resolution process.
Call Now →Send a formal written complaint to our Grievance Cell. Mark the envelope clearly and include your loan account number, a description of the issue, and copies of any relevant documents.
Under RBI's NBFC directions, every regulated entity must designate a Grievance Redressal Officer who is personally accountable for escalated complaints. Our Nodal Grievance Redressal Officer reviews every Level 2 case independently and provides a written decision — not a templated response.
We hold ourselves to defined timelines at every stage. These are not aspirations — they are binding commitments under RBI's NBFC Directions 2022.
| Stage | Channel | Acknowledgement | Resolution Target | Status |
|---|---|---|---|---|
| Level 1 | In-App · Email · Phone · Written | 1 working day | 5–10 working days | Open to all |
| Level 2 | Email (GRO) · Written | 2 working days | 15 working days | If L1 unsatisfied |
| RBI IOS | cms.rbi.org.in · 14448 Helpline | Per RBI-IOS rules | 30 days | After 30 days unresolved |
If Crestmont Capital has not resolved your complaint within 30 days of first registration, or if you are dissatisfied with our Level 2 response, you have the right to approach the RBI Integrated Ombudsman — free of charge.
Important: Always obtain a complaint reference number from us before approaching the Ombudsman. The RBI-IOS requires evidence that you have first given the regulated entity an opportunity to resolve the complaint.
Email us at service@crestmontcapital.in with your loan account number and a description of your issue. Our team will acknowledge within one working day and guide you through the right resolution path.