Refund & Cancellation Policy

A borrower may cancel a sanctioned but undisbursed loan offer at any time before accepting the loan agreement on askrupee.com, with no penalty or charge. Once you accept the loan offer and execute the loan agreement electronically, the loan enters the disbursement queue and cancellation rules change as set out below.

• aPre-Acceptance Cancellation: You may decline a loan offer any time before electronically signing the loan agreement on askrupee.com. No processing fee is charged at this stage. Your application will be marked as withdrawn and your credit score will not be affected by an inquiry already made.
• bPost-Acceptance, Pre-Disbursement: If you have accepted the loan agreement but disbursement has not yet been initiated, you may request cancellation by contacting service@crestmontcapital.in within the same working day. We will make reasonable efforts to halt disbursement; however, we cannot guarantee cancellation once the disbursement instruction has been sent to your bank.
• cPost-Disbursement: Once loan proceeds have been credited to your bank account, the loan cannot be cancelled. You may, however, exercise the Cooling-Off Period right or initiate Pre-closure as described below.

In accordance with the Reserve Bank of India's Digital Lending Guidelines 2022, Crestmont Capital provides a Cooling-Off Period to all borrowers:

• aDuration: A minimum cooling-off period of 3 days from the date of disbursement for loans with a tenure of 7 days or more.
• bHow to Exercise: To exercise your cooling-off right, write to service@crestmontcapital.in within the cooling-off window, quoting your loan account number and requesting cancellation under the RBI cooling-off provision.
• cRepayment on Cooling-Off: If you exercise the cooling-off right, you must repay the full principal disbursed plus interest accrued for the days the loan was outstanding, calculated at the contracted interest rate. The processing fee, however, shall not be refunded (see Section 3).
• dCredit Bureau Impact: A loan closed under the cooling-off provision will be reported to credit bureaus as "Closed" with no default. Contact us if the bureau reporting does not reflect this within 45 days of closure.

• aNo Fee Before Disbursement: The Company does not collect any processing fee before loan disbursement. If any amount was charged to your account before disbursement without your consent, please raise a complaint immediately — it will be refunded in full.
• bPost-Disbursement: The processing fee deducted at the time of disbursement is non-refundable, as it covers the cost of credit assessment, KYC verification, legal documentation, and platform processing — services already rendered.
• cException — Company Error: If a processing fee was charged at a rate different from what was specified in the Key Fact Statement, the excess amount will be refunded in full within 7 working days of the discrepancy being confirmed.

Borrowers have the right to pre-close their loan (repay the full outstanding principal and accrued interest before the scheduled end date) at any time during the loan tenure:

• aHow to Initiate: Log in to askrupee.com, navigate to "My Loans → Pre-closure Request", and follow the guided steps. Alternatively, contact service@crestmontcapital.in.
• bPre-closure Amount: The pre-closure amount comprises the outstanding principal plus interest accrued up to the date of pre-closure, plus any pre-closure charges as disclosed in your loan agreement.
• cPre-closure Charges: Pre-closure charges, if applicable, are disclosed in the Key Fact Statement and the loan agreement. The Company complies with all applicable RBI directions regarding pre-payment penalties and shall not levy charges in excess of those permitted.
• dNo-Objection Certificate (NOC): Upon successful pre-closure, the Company will issue a digital No-Objection Certificate within 5 working days and update the credit bureaus accordingly within 30 days.

• aBorrowers may make part-prepayments (payments in excess of the scheduled EMI) at any time. Part-prepayment reduces the outstanding principal and may, at the borrower's option, reduce either the remaining tenure or the EMI amount.
• bPart-prepayment charges, if any, are disclosed in the loan agreement. The borrower's preferred treatment (tenure reduction vs. EMI reduction) must be specified at the time of part-prepayment and can be done through the askrupee.com app.
• cA revised repayment schedule reflecting the part-prepayment will be made available in the borrower's account on askrupee.com within 3 working days of the payment being processed.

If the Company identifies, or a borrower reports, that any amount was incorrectly charged — including excess EMI deduction, duplicate charge, or an undisclosed fee — the following process applies:

• aThe complaint will be acknowledged within 1 working day and investigated within 5 working days.
• bIf the overcharge is confirmed, the excess amount will be refunded to the borrower's registered bank account within 7 working days of confirmation, along with a written explanation of the error.
• cIn cases of systematic overcharging affecting multiple borrowers, the Company will proactively identify all affected accounts and initiate refunds without requiring individual complaints.

The following charges are non-refundable under normal circumstances, as they represent costs already incurred by the Company:

• aProcessing Fee (where disclosed and correctly charged) — covers credit assessment, KYC, and platform costs.
• bInterest accrued for the period the loan was outstanding, including during a cooling-off period repayment.
• cGST on processing fees and other charges — tax amounts already deposited with government authorities cannot be refunded.
• dBounce charges on failed NACH presentations, where the failure was due to insufficient funds in the borrower's account.

For any questions about cancellations, refunds, or pre-closure, please contact us: