/* ═══════════════════════════════════════════════════════
   GRIEVANCE REDRESSAL PAGE
═══════════════════════════════════════════════════════ */

/* ── Shared section layout ── */
.gr-section-header{text-align:center;margin-bottom:52px}
.gr-section-eyebrow{display:inline-flex;align-items:center;gap:6px;padding:5px 14px;border-radius:100px;background:rgba(37,71,208,.07);border:1px solid rgba(37,71,208,.15);font-size:.72rem;font-weight:800;letter-spacing:.09em;text-transform:uppercase;color:var(--blue);margin-bottom:14px}
.gr-section-title{font-size:clamp(1.6rem,2.8vw,2.4rem);font-weight:800;color:var(--ink);letter-spacing:-.03em;margin:0 0 14px}
.gr-section-sub{font-size:1rem;color:#6b7a99;line-height:1.75;max-width:640px;margin:0 auto}

/* ── Buttons ── */
.gr-btn-primary{display:inline-flex;align-items:center;gap:8px;padding:13px 26px;background:linear-gradient(135deg,var(--blue) 0%,var(--blue-l) 100%);color:#fff;border-radius:100px;font-weight:700;font-size:.92rem;text-decoration:none;transition:transform .2s,box-shadow .2s;white-space:nowrap}
.gr-btn-primary:hover{transform:translateY(-2px);box-shadow:0 12px 32px rgba(37,71,208,.35)}
.gr-btn-ghost{display:inline-flex;align-items:center;gap:8px;padding:12px 24px;background:#fff;color:var(--ink2);border:1.5px solid rgba(14,30,54,.15);border-radius:100px;font-weight:700;font-size:.92rem;text-decoration:none;transition:all .2s;white-space:nowrap}
.gr-btn-ghost:hover{background:var(--surf2);border-color:rgba(37,99,235,.3);color:var(--ink)}
.gr-btn-lg{padding:15px 32px;font-size:1rem}

/* ── Hero ── */
.gr-hero{background:linear-gradient(135deg,#f0f4ff 0%,#e8f0fe 50%,#f5f0ff 100%);position:relative;overflow:hidden;padding:96px 0 80px}
.gr-hero-bg{display:none}
.gr-hero-inner{position:relative;display:flex;flex-direction:column;align-items:center;text-align:center;gap:24px}
.gr-hero-badge{display:inline-flex;align-items:center;gap:8px;padding:6px 16px;border-radius:100px;background:rgba(5,150,105,.08);border:1px solid rgba(5,150,105,.2);font-size:.76rem;font-weight:700;color:#059669;letter-spacing:.04em}
.gr-badge-dot{width:7px;height:7px;border-radius:50%;background:#10b981;box-shadow:0 0 8px rgba(16,185,129,.5);flex-shrink:0}
.gr-hero-title{font-size:clamp(2.2rem,5vw,3.8rem);font-weight:800;color:var(--ink);letter-spacing:-.04em;line-height:1.15;margin:0}
.gr-title-accent{background:linear-gradient(135deg,#2563eb,#6366f1);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text}
.gr-hero-sub{font-size:1.05rem;color:var(--body);line-height:1.8;max-width:620px;margin:0}
.gr-hero-actions{display:flex;gap:12px;flex-wrap:wrap;justify-content:center}
.gr-hero-trust{display:flex;align-items:center;gap:16px;flex-wrap:wrap;justify-content:center;margin-top:8px}
.grt-item{display:flex;align-items:center;gap:6px;font-size:.8rem;color:var(--faint)}
.grt-sep{width:1px;height:14px;background:var(--divider)}

/* ── Process / Escalation ── */
.gr-process-section{background:#f8f9ff;padding:80px 0}
.gr-process-track{display:flex;flex-direction:column;align-items:center;gap:0}
.gr-process-card{background:#fff;border:1.5px solid #eef0f8;border-radius:20px;padding:36px;width:100%;max-width:680px;display:flex;flex-direction:column;gap:16px;position:relative;transition:box-shadow .3s}
.gr-process-card:hover{box-shadow:0 20px 60px rgba(37,71,208,.09)}
.gr-level-badge{position:absolute;top:20px;right:20px;padding:4px 12px;border-radius:100px;font-size:.68rem;font-weight:800;letter-spacing:.08em;text-transform:uppercase}
.gr-level-1 .gr-level-badge{background:rgba(37,71,208,.08);color:#2563eb}
.gr-level-2 .gr-level-badge{background:rgba(79,70,229,.08);color:#4f46e5}
.gr-level-3 .gr-level-badge{background:rgba(217,119,6,.08);color:#d97706}
.gr-level-badge--rbi{background:rgba(217,119,6,.1) !important;color:#d97706 !important}
.gr-process-icon{width:52px;height:52px;display:flex;align-items:center;justify-content:center}
.gr-process-card h3{font-size:1.15rem;font-weight:800;color:var(--ink);letter-spacing:-.02em;margin:0}
.gr-process-card p{font-size:.93rem;color:#5a6478;line-height:1.75;margin:0}
.gr-sla-pills{display:flex;flex-wrap:wrap;gap:8px}
.gr-sla-pill{display:inline-flex;align-items:center;gap:5px;padding:5px 12px;border-radius:100px;background:#f0f4ff;border:1px solid #dde4ff;font-size:.76rem;font-weight:600;color:#2563eb}
.gr-sla-pill--amber{background:#fffbeb;border-color:#fde68a;color:#92400e}
.gr-level-cta{display:inline-flex;align-items:center;gap:6px;font-size:.85rem;font-weight:700;color:#2563eb;text-decoration:none;padding:10px 0;transition:gap .2s}
.gr-level-cta:hover{gap:10px}
.gr-level-cta--violet{color:#4f46e5}
.gr-level-cta--amber{background:rgba(217,119,6,.08);border:1px solid rgba(217,119,6,.2);color:#92400e;padding:8px 16px;border-radius:8px}
.gr-level-cta--ghost{background:transparent;border:1px solid rgba(217,119,6,.2);color:#d97706}
.gr-rbi-links{display:flex;gap:10px;flex-wrap:wrap}
.gr-connector{display:flex;flex-direction:column;align-items:center;gap:6px;padding:12px 0}
.gr-connector-line{width:2px;height:28px;background:linear-gradient(to bottom,#dbeafe,#c7d2fe)}
.gr-connector-label{font-size:.72rem;color:#9aa5be;font-weight:600;text-align:center;max-width:260px}
.gr-connector-arrow{color:#9aa5be}

/* ── Contact channels ── */
.gr-channels-section{background:#fff;padding:80px 0}
.gr-channels-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:24px}
.gr-channel-card{background:#fafbff;border:1.5px solid #eef0f8;border-radius:18px;padding:28px;display:flex;flex-direction:column;gap:14px;position:relative;transition:all .25s;animation-delay:var(--delay,0ms)}
.gr-channel-card:hover{transform:translateY(-4px);box-shadow:0 16px 48px rgba(37,71,208,.09);border-color:#d0d8f0}
.gr-channel-icon{width:52px;height:52px;border-radius:14px;display:flex;align-items:center;justify-content:center}
.gr-ch-app{background:linear-gradient(135deg,rgba(37,71,208,.1),rgba(37,99,235,.1));color:#2563eb}
.gr-ch-email{background:linear-gradient(135deg,rgba(13,148,136,.1),rgba(5,150,105,.1));color:#0d9488}
.gr-ch-phone{background:linear-gradient(135deg,rgba(5,150,105,.1),rgba(16,185,129,.1));color:#059669}
.gr-ch-post{background:linear-gradient(135deg,rgba(217,119,6,.08),rgba(245,158,11,.08));color:#d97706}
.gr-channel-badge{position:absolute;top:16px;right:16px;padding:3px 10px;border-radius:100px;font-size:.67rem;font-weight:800;letter-spacing:.06em;text-transform:uppercase;background:linear-gradient(135deg,var(--blue) 0%,var(--blue-l) 100%);color:#fff}
.gr-channel-card h3{font-size:1rem;font-weight:800;color:var(--ink);margin:0;letter-spacing:-.01em}
.gr-channel-card p{font-size:.85rem;color:#6b7a99;line-height:1.65;margin:0;flex:1}
.gr-channel-detail{display:flex;flex-direction:column;gap:7px;padding:14px;background:#fff;border-radius:10px;border:1px solid #eef0f8}
.gr-cd-row{display:flex;gap:8px;font-size:.8rem;line-height:1.5}
.gr-cd-label{font-weight:700;color:#9aa5be;flex-shrink:0;min-width:48px}
.gr-cd-row span,.gr-cd-row a{color:#3d4a5c}
.gr-cd-row a{color:var(--blue);text-decoration:none}
.gr-cd-row a:hover{text-decoration:underline}
.gr-channel-cta{display:inline-flex;align-items:center;justify-content:center;padding:10px 16px;border-radius:10px;font-size:.84rem;font-weight:700;text-decoration:none;transition:all .2s;margin-top:auto}
.gr-channel-cta:not(.gr-channel-cta--muted):hover{transform:translateY(-1px)}
.gr-channel-cta{background:linear-gradient(135deg,rgba(37,71,208,.08),rgba(37,99,235,.08));color:#2563eb;border:1px solid rgba(37,71,208,.15)}
.gr-channel-cta--blue{background:linear-gradient(135deg,rgba(13,148,136,.08),rgba(5,150,105,.08));color:#0d9488;border-color:rgba(13,148,136,.2)}
.gr-channel-cta--green{background:linear-gradient(135deg,rgba(5,150,105,.08),rgba(16,185,129,.08));color:#059669;border-color:rgba(5,150,105,.2)}
.gr-channel-cta--muted{background:#f0f2f8;color:#9aa5be;border:1px solid #e4e8f4;cursor:default;font-size:.78rem}

/* ── Officer profile ── */
.gr-officer-section{background:#f8f9ff;padding:80px 0}
.gr-officer-inner{display:grid;grid-template-columns:1fr 440px;gap:64px;align-items:center}
.gr-officer-eyebrow{display:inline-flex;align-items:center;gap:6px;font-size:.72rem;font-weight:800;letter-spacing:.09em;text-transform:uppercase;color:var(--blue);margin-bottom:12px}
.gr-officer-title{font-size:clamp(1.6rem,2.5vw,2.4rem);font-weight:800;color:var(--ink);letter-spacing:-.03em;line-height:1.2;margin:0 0 16px}
.gr-officer-desc{font-size:.95rem;color:#5a6478;line-height:1.8;margin:0 0 28px}
.gr-officer-ctas{display:flex;gap:12px}
.gr-officer-card{background:#fff;border:1.5px solid #eef0f8;border-radius:20px;overflow:hidden;box-shadow:0 20px 60px rgba(37,71,208,.07)}
.gr-officer-avatar{position:relative;display:flex;justify-content:center;padding:32px 32px 0;background:linear-gradient(135deg,#f0f4ff,#f5f0ff)}
.gr-officer-verified{position:absolute;bottom:8px;right:calc(50% - 52px);width:22px;height:22px;background:#2563eb;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;border:2px solid #fff}
.gr-officer-info{padding:20px 28px 0;text-align:center}
.gr-officer-name{font-size:1.15rem;font-weight:800;color:var(--ink)}
.gr-officer-role{font-size:.85rem;font-weight:600;color:#4f46e5;margin:2px 0}
.gr-officer-org{font-size:.8rem;color:#9aa5be;margin-bottom:6px}
.gr-officer-designation{display:inline-block;padding:4px 12px;border-radius:100px;background:rgba(37,71,208,.07);border:1px solid rgba(37,71,208,.15);font-size:.7rem;font-weight:800;color:#2563eb;letter-spacing:.06em;text-transform:uppercase}
.gr-officer-contacts{padding:20px 28px;display:flex;flex-direction:column;gap:10px;border-top:1px solid #f0f2f8;border-bottom:1px solid #f0f2f8;margin-top:16px}
.gr-oc-row{display:flex;align-items:flex-start;gap:10px;font-size:.84rem;color:#3d4a5c;text-decoration:none}
.gr-oc-row:hover{color:var(--blue)}
.gr-oc-row--addr{align-items:flex-start}
.gr-oc-row--addr span{line-height:1.5}
.gr-oc-icon{width:22px;height:22px;border-radius:6px;background:#f0f4ff;display:flex;align-items:center;justify-content:center;color:var(--blue);flex-shrink:0;margin-top:1px}
.gr-officer-sla{display:grid;grid-template-columns:1fr auto 1fr auto 1fr;padding:20px 28px;gap:0}
.gr-officer-sla-item{display:flex;flex-direction:column;align-items:center;gap:3px}
.gr-officer-sla-num{font-size:1.6rem;font-weight:800;color:var(--ink);letter-spacing:-.04em}
.gr-officer-sla-label{font-size:.7rem;color:#9aa5be;text-align:center;font-weight:500}
.gr-officer-sla-div{width:1px;background:#f0f2f8;margin:0 4px}

/* ── SLA table ── */
.gr-sla-section{background:#fff;padding:80px 0}
.gr-sla-table-wrap{overflow-x:auto;border-radius:14px;border:1.5px solid #eef0f8}
.gr-sla-table{width:100%;border-collapse:collapse;font-size:.9rem}
.gr-sla-table th{background:linear-gradient(135deg,rgba(37,71,208,.05),rgba(37,99,235,.05));padding:14px 20px;text-align:left;font-size:.72rem;font-weight:800;letter-spacing:.07em;text-transform:uppercase;color:var(--blue);border-bottom:1.5px solid #eef0f8;white-space:nowrap}
.gr-sla-table td{padding:16px 20px;color:#3d4a5c;border-bottom:1px solid #f5f6fb;vertical-align:middle}
.gr-sla-table tr:last-child td{border-bottom:none}
.gr-sla-table tr:hover td{background:#fafbff}
.gr-tl-badge{padding:4px 12px;border-radius:100px;font-size:.7rem;font-weight:800;letter-spacing:.06em;text-transform:uppercase;white-space:nowrap}
.gr-tl-l1{background:rgba(37,71,208,.08);color:#2563eb}
.gr-tl-l2{background:rgba(79,70,229,.08);color:#4f46e5}
.gr-tl-rbi{background:rgba(217,119,6,.08);color:#b45309}
.gr-status-chip{padding:4px 10px;border-radius:6px;font-size:.72rem;font-weight:700;white-space:nowrap}
.gr-status-open{background:#f0fdf4;color:#15803d}
.gr-status-escalate{background:#eff6ff;color:#1d4ed8}
.gr-status-rbi{background:#fffbeb;color:#92400e}
.gr-sla-note{display:flex;align-items:flex-start;gap:8px;font-size:.85rem;color:#6b7a99;line-height:1.7;padding:18px 20px;background:#fafbff;border-radius:10px;border:1px solid #eef0f8;margin-top:20px}

/* ── RBI section ── */
.gr-rbi-section{background:#fff;padding:80px 0;border-top:1px solid var(--divider)}
.gr-rbi-inner{display:grid;grid-template-columns:1fr 1fr;gap:64px;align-items:start}
.gr-rbi-icon{margin-bottom:20px}
.gr-rbi-eyebrow{font-size:.72rem;font-weight:800;letter-spacing:.09em;text-transform:uppercase;color:#d97706;margin-bottom:10px}
.gr-rbi-title{font-size:clamp(1.4rem,2.5vw,2rem);font-weight:800;color:var(--ink);letter-spacing:-.03em;margin:0 0 16px;line-height:1.3}
.gr-rbi-inner p{font-size:.93rem;color:var(--body);line-height:1.8;margin:0 0 14px}
.gr-rbi-note{font-size:.82rem;color:var(--faint);line-height:1.7;border-left:3px solid rgba(217,119,6,.3);padding-left:12px;margin-top:8px}
.gr-rbi-channels{display:flex;flex-direction:column;gap:12px}
.gr-rbi-ch{display:flex;align-items:center;gap:14px;padding:16px 18px;background:var(--surf2);border:1px solid var(--divider);border-radius:12px;text-decoration:none;transition:all .2s;color:inherit}
.gr-rbi-ch:hover{background:#fff;border-color:rgba(37,99,235,.2);box-shadow:0 4px 16px rgba(37,71,208,.07);transform:translateX(4px)}
.gr-rbi-ch--post{cursor:default}
.gr-rbi-ch--post:hover{transform:none;background:var(--surf2);box-shadow:none}
.gr-rbi-ch-icon{font-size:1.4rem;line-height:1;flex-shrink:0}
.gr-rbi-ch-body{flex:1}
.gr-rbi-ch-title{font-size:.78rem;font-weight:700;color:var(--faint);text-transform:uppercase;letter-spacing:.06em;margin-bottom:2px}
.gr-rbi-ch-val{font-size:.95rem;font-weight:700;color:var(--ink)}
.gr-rbi-ch-note{font-size:.76rem;color:var(--faint);margin-top:2px}
.gr-rbi-ch-arrow{color:var(--faint);flex-shrink:0}

/* ── FAQ accordion ── */
.gr-faq-section{background:#f8f9ff;padding:80px 0}
.gr-faq-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px 32px;align-items:start}
.gr-faq-col{display:flex;flex-direction:column;gap:12px}
.gr-faq-item{background:#fff;border:1.5px solid #eef0f8;border-radius:14px;overflow:hidden;transition:border-color .2s}
.gr-faq-item.open{border-color:#d0d8f0}
.gr-faq-q{width:100%;text-align:left;background:none;border:none;padding:18px 20px;font-size:.93rem;font-weight:700;color:var(--ink);cursor:pointer;display:flex;justify-content:space-between;align-items:center;gap:12px;line-height:1.45}
.gr-faq-q:hover{color:var(--blue)}
.gr-faq-chev{flex-shrink:0;color:#9aa5be;transition:transform .3s}
.gr-faq-item.open .gr-faq-chev{transform:rotate(180deg)}
.gr-faq-a{max-height:0;overflow:hidden;transition:max-height .35s ease;font-size:.88rem;color:#5a6478;line-height:1.75;padding:0 20px}
.gr-faq-item.open .gr-faq-a{padding:0 20px 18px}

/* ── Bottom CTA ── */
.gr-cta-section{background:linear-gradient(135deg,#f0f4ff 0%,#e8f0fe 50%,#f5f0ff 100%);padding:72px 0;border-top:1px solid var(--divider)}
.gr-cta-inner{display:flex;align-items:center;justify-content:space-between;gap:40px;flex-wrap:wrap}
.gr-cta-text h2{font-size:1.5rem;font-weight:800;color:var(--ink);letter-spacing:-.03em;margin:0 0 10px}
.gr-cta-text p{font-size:.93rem;color:var(--body);line-height:1.7;margin:0;max-width:520px}
.gr-cta-text a{color:#2563eb;text-decoration:underline;text-decoration-thickness:1px;text-underline-offset:3px}
.gr-cta-actions{display:flex;gap:12px;flex-wrap:wrap;flex-shrink:0}

/* ── Responsive ── */
@media(max-width:1024px){
  .gr-officer-inner{grid-template-columns:1fr;gap:40px}
  .gr-rbi-inner{grid-template-columns:1fr;gap:40px}
}
@media(max-width:700px){
  .gr-channels-grid{grid-template-columns:1fr}
  .gr-faq-grid{grid-template-columns:1fr}
  .gr-hero-trust{flex-direction:column;gap:10px}
  .grt-sep{display:none}
  .gr-sla-table th,.gr-sla-table td{padding:12px 14px;font-size:.82rem}
  .gr-cta-inner{flex-direction:column}
  .gr-hero-actions{flex-direction:column;align-items:center}
  .gr-officer-sla{grid-template-columns:1fr auto 1fr auto 1fr}
}